Returns And Exchanges

Girl Tutu Dreams Return and Exchange Policy

Not in absolute love with what you received? We’re here to help you with your return or exchange. You are our number one priority and we want to make sure you are happy! Follow our quick and easy returns/exchanges instructions below:

How do I process my Girl Tutu Dreams return or exchange for a order?

Click here to enter our returns portal, enter your account number and log in. Select the product you want to refund and apply for a refund. Once agreed, you will receive an email confirmation with next steps in the process, Includes return instructions and return label.

Eligible products may be returned within 30 days from the original purchase delivery date.

Special Occasion and Formal Dresses can be returned within 14 days from the original purchase delivery date.

Original costs for shipping, duties or taxes are non-refundable.

Merchandise must be new, unworn, unwashed, and must have all tags attached with no visible signs of wear. 

Swimwear must be unworn with all tags and hygienic liner attached.

Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL cannot be returned.

Stockings, face masks, and face shields are ALWAYS FINAL SALE and may not be returned.

Damaged or missing merchandise must be reported within 7 days of receipt of the package.

You are responsible for the return label cost and all fees, duties, etc. to ship the item back to us.Fees will be deducted from the refund.

Your package should be stamped within the acceptable return timeframe or have tracking that shows it was shipped within the timeframe.

We will not accept the return if only the label was generated within the allotted timeframe, but it was not shipped.

What Girl Tutu Dreams Items Are Eligible to Return?

Returns that are initiated and returned to us within 30 days of receiving (Return tracking must be postmarked within 30 days to be eligible).

Items that are unworn and unwashed.

Items that have all tags still attached and original packaging included upon returning.

What Girl Tutu Dreams items ARE NOT Eligible?

Products marked as non-returnable or exchangeable.

Final Sale / Clearance Items are not returnable.

Accessories including but not limited to: Jewelry, Hats, Berets, Headbands, Bows, Glasses, Socks, Tights, Bags, Purses: are not returnable. These are Final Sale items.

Customized clothing: This is because of the unique custom nature of these garments, made specifically for the fashionista in you.

Facial or PPE Accessories: for hygiene purposes. Face masks, shields, and other PPE are not eligible for return.

Return of the item must be shipped within 14 days of the date of return submission.

Items that show any indication of being worn and/or washed (at the discretion of Mia Belle Girls’ returns team) will be Rejected.

Items that do not have original tags still attached and/or original packagingstill included upon returning will be Rejected.

Items that do not have their hygiene stickers/liners intact (swimsuits or other similar items) will be Rejected.

Incorrect Addresses and Undeliverable Packages

If you have entered the incorrect delivery address when placing your order, and your order gets returned back to us, an additional $14 fee may apply.

Orders within the United States that have been deemed undeliverable by the courier can be subject to a $14 charge which is the customer's responsibility. International orders can be subject to return shipping costs that will be deemed by the courier based on package location and size and will be the customer's responsibility. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.

Why does my style’s color shade look different than what I saw on the site when I ordered it?

Girl Tutu Dreams product picture colors may vary depending on what device you are using to access our site. 

How can I cancel/edit my order that I just placed?

Email us at with your order number and request to cancel within 24 hours of placing the order in order for Gilr Tutu Dreams to attempt a cancellation/change. 

Please note that we cannot guarantee all cancellation/change requests will be successful but we will try our best to initiate as quickly as possible!

My Girl Tutu Dreams item is damaged!

If the purchased product is defective and/or damaged, please initiate your return within 30 days of receiving an order to be eligible for a return.

Items that are indicated as damaged/defective will be inspected by our team upon returning for the damage/defect.  Girl Tutu Dreams reserves the right to deny a return if we do not uncover damage/defects or if the damage was intentional (up to the discretion of the returns team upon processing).

What refund options are available to me for my Girl Tutu Dreams?

You are eligible for a refund to the original payment method used when placing your order. Certain limitations apply.

How do I ship back my Girl Tutu Dreams?

Please initiate a return through our returns portal (Girl Tutu Dreams Returns Link). Once you complete the process and receive confirmation, you will receive an email with This includes return instructions and a return label.

How soon will I get my Girl Tutu Dreams refund?

Girl Tutu Dreams attempts to handle all returns within 7 business days of receipt at our warehouse. If a refund has been approved, please allow up to 30 days for the credit to appear on your billing statement.

I have a question that isn’t covered here. What do I do?

If you have any questions regarding your return or refund, reach out to us as or head to our Contact Us page at the bottom of the site.


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